Shipping policy

Shipping Policy

Thank you for shopping with Velnix. We are committed to delivering your order accurately, in good condition, and on time.

Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email with tracking information once your order has shipped.

Shipping Destinations
We ship worldwide, including the United States, Canada, United Kingdom, Australia, New Zealand, and major European countries.

Estimated Delivery Times
• United States: 7–15 business days
• Canada: 8–16 business days
• United Kingdom: 7–14 business days
• Australia & New Zealand: 10–18 business days
• Europe: 8–16 business days
• Rest of World: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions may be available — check our homepage for current offers.

Order Tracking
Once your order ships, you will receive a tracking number via email. You can also track your order using the Track Order link in our navigation menu.

Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. Please check with your local customs office for more information.

Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at velnix85@gmail.com and we will investigate with the carrier on your behalf.