Privacy policy

Last updated: July 2026

At Velnix ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy.

Information We Collect
When you visit our store or make a purchase, we collect:
• Personal identification information (name, email address, shipping address, phone number)
• Payment information (processed securely via our payment providers — we do not store card details)
• Device and usage data (IP address, browser type, pages visited) via cookies and analytics tools

How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Improve our store and marketing communications (with your consent)
• Comply with legal obligations

Sharing Your Information
We do not sell your personal data. We share information only with:
• Fulfillment and shipping partners (to deliver your order)
• Payment processors (to handle transactions securely)
• Analytics providers (e.g., Google Analytics) to understand store performance
• Legal authorities when required by law

Your Rights
Depending on your location, you may have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority (EU/UK residents: GDPR rights apply; California residents: CCPA rights apply)

Cookies
We use cookies to enhance your browsing experience and analyze traffic. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.

Data Retention
We retain your personal data for as long as necessary to fulfill orders and comply with legal obligations, typically no longer than 5 years.

International Data Transfers
Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Children's Privacy
Our store is not directed at children under 13. We do not knowingly collect personal data from children.

Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.